![]() ![]() 1-800-Pack Rack is cheaper than Pod company, but there's a very good reason. ![]() They left cigarettes butts everywhere and their professionalism throughout was incredibly disappointing. If you do choose to chance going with this company, DO NOT USE OREGON TRAIL MOVERS. It wasn't and even worse, to try to order another one was out of this world the most frustrating experience I have ever had. Compare MyWay to PODS, PACK-RAT, Self Storage and Truck Rental Deliver up to 4 boxes for ONE reasonable trip charge, YES Use forklift to place boxes where. They actually told us the correct amount of pods to order which is why we checked and tripled check with 1-800-pack Rack to make sure what they were saying was true. UNFORTUNATELY, the 800 Pack Rack has our pods in storage, so will have to play this out with them, but please JUST GO WITH Pods Company. People make mistakes, but to get ZERO HELP from 1-800-Pack-Rack, and to deal with UNPROFESSIONAL, AGGRESSIVE, MOVERS - OREGON TRAIL MOVERS, was completely unacceptable. Mind you, I have my new buyers that I supposed to be moving in that evening. I was completely caught off guard, and asked what happened, both movers got aggressive in their tone with us and said it was not their fault and we'll have to find another way. Oregon Trail Movers showed the following day to load the last of our things in the 16 ft pod, half way through, they said we will need another pod. PODS U-Pack is a great option for those looking to use a self-service mover on a budget. ![]() I would certainly recommend them to anyone else looking for a moving container company that's as inexpensive as possible! I was really happy that they were able to match the lower price of another company - that was such a big deal to us since we were trying to save as much money as possible. 4.7/5 GET MY QUOTE Save 50 off my move Our Rating: Most Affordable 3.8/5 GET MY QUOTE Book my move today Our Rating: Best Customer Service 4.2/5 GET MY QUOTE 85 Rates in 30 seconds Our Take on U-Pack vs. The container we had didn't look like it was in the best shape, but it was good enough and all of our stuff was okay so that's what mattered most to us. Instructions were clear, none of our stuff was damaged in the cross-country trip, and it was easy to call and change when our containers were picked up/dropped off. There was an instance in which we called Pack Rat to change the direction the doors on the container were facing before the container was dropped off and this change didn't happen, but it ended up being fine for us. The containers were picked up and delivered without issue, and we found the drivers to be very nice as well. I was pleased with the communication from customer service - everyone I spoke to was friendly, and if I called during a busy time, I was glad that I could just receive a call back at a later time so I didn't have to wait on hold forever. Overall I would say we had a good experience with Pack Rat. Excellent customer service I had to reschedule the delivery of my container several times and every time the person was polite, professional and very helpful. ![]()
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